ABOUT US

From a simple request to a life-altering situation, Travelers Aid has always offered a helping hand. We provide assistance and information to meet the needs of our customers and employees of the DFW Airport community experiencing travel-related difficulties and lost items. Superior customer service is, and always will be, our number one priority.

Travelers Aid provides the following services:

SERVICES:
  • Airport and Airline Information
  • Car Seat and Booster Seat Rental
  • Crisis Information and Referral
  • DFW Area Visitor Information
  • Lost and Found
  • Notary, fax and copying services
  • Runaway Transfer Supervision
  • Translation Services
LOCATION:

Terminal E-3:
(by E-4 baggage claim)
Phone: 972.973.4420
(3.4420 from an airport courtesy phone)
Fax: 972.973.4425

HOURS:

Monday – Friday:  8 am – 6 pm
Saturday – Sunday:  9 am – 5 pm

HISTORY

Travelers Aid Dallas/Fort Worth is a 501 (c) (3) non-profit agency located at Dallas/Fort Worth International Airport. Formed by representatives of the community, United Way, and the Community Council, the agency opened in 1974 as Community Services: DFW Regional Airport when the new airport began operations. Initially started to assist stranded travelers and provide information, the agency added services over the years to help not only travelers at the airport, but also residents in the surrounding communities who were facing a travel-related crisis.

Shortly after changing its name to the Airport Assistance Center in the early 1980’s, the agency began the first volunteer information program at DFW International Airport. The agency added translation services in response to increasing numbers of international travelers, and entered into a contract with the Texas Youth Commission to escort juvenile runaways being transferred through the airport. The agency also provided support for military personnel traveling through the airport as well as meet and assist protective escort services.

Immediately after the 9/11 attacks, the agency provided free food, drinks and toiletries to those stranded at the airport in addition to helping locate lodging and ground transportation. In 2002, the name of the agency was changed to Travelers Aid Dallas/Fort Worth. The agency began operating the airport’s Lost and Found in 2003, and opened its first formal satellite office in 2005 in the new International Terminal D. Later that summer, Travelers Aid Dallas/Fort Worth was heavily involved in assisting evacuees from hurricanes Katrina and Rita that were evacuated to the Dallas/Fort Worth area.

In 2009, Travelers Aid Dallas/Fort Worth opened its first facility in a ground transportation center. A desk was opened at the Fort Worth Intermodal Transportation Center (ITC) located in downtown Fort Worth. From that facility, the agency has worked in partnership with Greyhound, the Fort Worth Transportation Authority, and the agencies in the Tarrant County Homeless Coalition. The agency is proud to work in partnership with other social service agencies in the DFW area in order to better support our community.

Travelers Aid Dallas/Fort Worth is proud of its history of assistance to the DFW International Airport community and surrounding communities, and will continue to be the helping hand along the way!