Our Services

PROGRAMS OF TRAVELERS AID

Travelers Aid Dallas/Fort Worth provides assistance through various programs:

  • Airport and Airline Information
  • Car Seat and Booster Seat Rental
  • Crisis Information and Referral
  • DFW Area Visitor Information
  • Lost and Found
  • Notary, fax and copying services
  • Runaway Transfer Supervision
  • Translation Services

Informational programs and Lost and Found are provided at DFW International Airport: Terminal E-3

Airport office hours are:
Monday – Friday:  8 am – 6 pm
Saturday – Sunday:  9 am – 5 pm

The office may be called from any airport paging phone by dialing 3.4420 or by calling 972.973.4420 from any public phone.

FAQs

The following are frequently asked questions about Travelers Aid, its services, and the DFW International Airport. We encourage you to check this page often as new questions will be added in the future.

AGENCY QUESTIONS

How long do you keep lost and found items?

Lost and found items are kept for 30 days. During this time we try to locate the owner and reunite them with the item. The items are assigned an inventory number and are recorded in a database.

What happens to lost and found items after 30 days?

Items still in inventory after 30 days are considered to be in a “salvage” status. They are sold or donated.

Do you handle lost and found for the whole airport?

No. We receive items from all security check points as well as the general airport grounds. We also receive items from Skylink and all airport shuttles including parking and rental car shuttles.

What about food left in a lost item?

Food left in bags or other lost items will be discarded when we receive the item for health and sanitation reasons. Soiled dishes/containers with food on/in them are also discarded unless they can be easily cleaned and dried.

My friend doesn’t speak English – can you help them?

Yes. Through the Language Line we can access 140 languages by phone to help with translations.

I left an item on the plane – who do I contact?

Items left on a plane will stay with the airline – they are not turned in to Travelers Aid.

AIRPORT QUESTIONS

What public transportation options are there from the airport?

There are two public transportation options. The Dallas Area Rapid Transit (DART) has bus routes that come into the South Remote Parking lot and the North Remote lot. From there you can get anywhere on the DART system in Dallas. DART buses come into the airport to a station in Terminal A. The station is on the lower level outside security at the north end of the terminal.

The other option is the TRE commuter rail. The TRE (Trinity Railway Express) runs east and west between downtown Fort Worth and downtown Dallas. It makes a stop at the Centreport station just south of the airport. You can reach the Centreport station by taking the South Remote Parking shuttle from any terminal to the South Remote Lot, and from there take another shuttle to the Centreport station. Links to DART and the TRE can be found on the “Links” page of this web site.

Can I greet a passenger at the gate?

Only ticketed passengers may enter the secure areas of the terminal. Unless you have a boarding pass to get on a flight, you cannot enter security and meet
someone at the gate. You will have to wait for them to come to the baggage claim area. Likewise, you cannot meet connecting passengers for a meal inside
security. They would need to exit security, then go through screening again to catch their flight.

Where are the rental cars?

All rental cars and rental agency counters are located in a consolidated Rental Car Center (RAC) facility located at the south end of the airport. You may ride a
blue rental car shuttle from the lower level of each terminal to the RAC.

Where are the international flights?

All international flights arrive and depart from Terminal D.

How do I find out what gate my flight arrives at?

You can check the flight on most airline websites or visit www.dfwairport.com. Visit the “Helpful Links” tab for a direct link.

How do I get taxis and shared ride shuttles (i.e. Super Shuttle, City Shuttle and Yellow Checker Shuttle)?

Taxis and shared ride shuttles are available on the sidewalks outside the baggage claim areas of each terminal. Taxis are located in the “yellow” zone and shared ride shuttles are in the “orange” zone. You can also call your shared ride shuttle company from the Visitor Information and Reservation Center boards in each baggage claim area. You cannot call them from a courtesy phone. On the information center boards, there is a phone and a touch screen monitor. Simply touch transportation, then your shuttle company and pick up the phone and it will dial them for you. You may follow a similar procedure to reach your hotel shuttle – touch accommodations, then your hotel, then pick up the phone and it will dial for you.

Where do I get parking information and what are the rates?

The best source of information about parking options and rates at the airport is on the airport website. Visit the “Helpful Links” tab for a direct link.

What can I take through the security check points?

The list of items you can and cannot take through security check points varies. For the most current rules of what is and is not acceptable, please consult the
TSA website. Visit the “Helpful Links” tab for a direct link.

How do I find out about concessions at the airport?

There are maps and concession guides inside secure areas of the terminals. Visit the “Helpful Links” tab for a direct link.